Bicara Supply Chain

193. Customer service experience

Bicara Supply Chain

Guest Name: Ramit Maharjan, Head of Customer Service Experience IMEA at Henkel, Language: English, Publication date: March, 11. 2023 Ramit has over two decades of experience in various facets of Supply Chain leadership. He has led SCM operations in country clusters within IMEA/ APAC regions and has also worked in Europe managing global Business Transformation projects.  He received Lean Six Sigma Black Belt certification while working with GE and A3 certification at Henkel. He has exposure to multiple business cycles – growth, maturity and restructuring. Ramit is a published author and sought after speaker at various international forums. He is passionate about the topics of Leadership and Supply Chain. A highlights questions: From the supply chain’s perspective, what is the meaning of customer service? And how do you see the evolution of customer service? How can we manage the CSE (Customer service expectation)? What are some key factors to be considered? How to use CS (Customer service) to enhance the performance of supply chain management? Talking a bit on tools & technology, what would you think about the role of technology in the customer service?  Connect with Ramit on Linkedin here.

192. Career in supply chain & procurement

Bicara Supply Chain

Guest Name: Francisco Cervantes, Recruitment Manager - Supply Chain & Procurement at Volt - International, Language: English, Publication date: Feb, 18. 2022 Francisco is currently a Recruitment Manager - Supply Chain & Procurement at Volt - International, and based in Singapore. His mission is to add-value to both candidates and clients in the Supply Chain & Procurement practices. Before moving into Recruitment, Francisco worked as a Sourcing Buyer for the world's largest EMS organisation. At this position, he liaised with electronic components’ manufacturers, distributors, prospective and active clients, in competitive bids to serve a variety of prospective clients within the medical device, industrial equipment, and consumer electronics markets. Volt (an Innova Solutions Company) is a multi award-winning, global workforce solution provider. Volt propels businesses and careers forward with expert momentum. Volt’s 35,000 employees work across 85 offices worldwide to provide workforce management and talent acquisition solutions to businesses and job placement services. Visit the website : https://www.voltinternational.com/ A highlights questions: Generally, in SEA regions (Indonesia, Singapore, Malaysia, Thailand & others….), how do you see current trends & markets for supply chain & procurement roles?  Which industry do you believe will continue to perform well in terms of job demand? This is a bit technical, but I wanted to know your advice about skills & competencies; What are the most important skills for supply chain professionals? For the C-level & executive positions, have you observed any significant changes in the company's or organization's supply chain and procurement roles? What advice would you give to supply chain professionals looking to advance their careers? Probably you have some "MAGIC WORDS" here? Connect with Francisco on Linkedin here

191. Taking procurement and supply chain collaboration to the next level

Bicara Supply Chain

Guest Name: Stephane Morel, The Global Process Owner Strategic Procurement at NOVARTI, Language: English, Publication date: Feb, 04. 2022 Stephane Morel, Procurement & Business Leader. He is currently the GPO - Global process owner strategic procurement, reporting to the Global Procurement Business Lead and part of the Novartis Lean Digital Core (LDC) program. Prior to this role, he spent more than 15+ years in various role at Novartis, such as: Global procurement strategy & transformation manager, Head of procurement capability & change management, Procurement transformation lead (Europe) and Head of procurement - CPO (Spain). In addition, he is also passionate about personal development, having spent over a decade as a trainer, mentor, blogger, book author, and speaker. One of his missions is to assist procurement & salespeople in developing their skills. Since 2009, Stephane is a regular trainer at IQS, EADA, STARTIFY, CEU, Adolfo Ibañez University (Chile) on Procurement & Business Partnering for Procurement & Sales professionals. In 2014, He published the book "la transformación de compras: una aventura retadora" (spanish language) explaining the 6 workstreams to manage in order to upgrade the Procurement function. A highlights questions: How would you describe the current procurement situation in 2023 ? You were just explaining to an evolution, VUCA as well as increased collaboration when we see tougher competition everywhere, can you explain a bit more on that point ? How do see the collaboration between procurement and supply chain? As a concept, it looks great. But how do see that ? Coud also mentioned about a 3D performance management framework at the beginning, could you explain us a bit more there ? Connect with Stephane on Linkedin here.

190. Unlocking the potential of digital twin in supply chain

Bicara Supply Chain

Guest Name: Justin Kyngdon, General Manager, Supply Chain Solutions at Expeditors, Language: English, Publication date: Dec, 01. 2022 Justin Kyngdon is the General Manager of Supply Chain Solutions for Expeditors, where he leads the practice in South Asia and is based in Sydney, Australia. Expeditors is a global logistics company headquartered in Seattle, Washington.  Before joining Expeditors, Justin has worked  in several roles for LEP Logistics and Agility Logistics. He earned an Executive Masters in Business Administration from the Australian Graduate School of Management at the University of New South Wales (AGSM).  A highlights questions: How digital twin technology is transforming supply chain?  What distinguishes a digital twin from regular supply chain model? What are the key elements to form a digital twin? Could you please share some success stories about how this model was used in your company to solve a client's supply chain problem? Connect with Justin on Linkedin here. And to learn more about Expeditors, visit their website: https://www.expeditors.com/