CEO and co-founder of Boll & Branch, Scott Tannen joins Ring founder Jamie Siminoff and Guy on the Advice Line to answer questions from three early-stage entrepreneurs. Plus, Jamie and Guy talk about how creating repeat customers often comes from creating social good.   First, we hear from Melita in Toronto who's wondering whether to continue bootstrapping her organic clothing business. Then Eric in the Sunshine State asks which direction to take to grow his sunscreen apparel lines. And Chris in Alpine Meadows, California, is trying to figure out how to get his sleek binoculars into the hands of more people. Thank you to the founders of Q for Quinn, L Cubed Lifestyle, and Nocs Provisions.  If you’d like to be featured on a future Advice Line episode, leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298. And be sure to listen to the story of how Jamie founded Ring from our episode back in 2020, as well as his appearance on the Advice Line in 2024.. And how Scott and his wife Missy started Boll & Branch, a story they told on the show in 2024. This episode was produced by J.C. Howard with music by Ramtin Arablouei. It was edited by Andrea Bruce. Our audio engineer was Jimmy Keeley. You can follow HIBT on Twitter & Instagram and sign up for Guy's free newsletter at guyraz.com and on Substack. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Khan Academy offers hundreds of free tutorials in fifty languages, and has 170 million monthly global users.  It all began in 2009 when Sal Khan walked away from a high-paying job to start a business that had no way of making money.  His idea to launch a non-profit teaching platform was sparked while helping his young cousins do math homework over the computer.  When he started posting his tutorials on Youtube, the world took notice.   You will learn:  Not just cat videos: How Sal discovered the early power of YouTube.  How a book by Isaac Asimov lay the foundation for Khan Academy Why Sal said no to a for-profit business model How Sal got discovered by Bill Gates–and other wealthy donors   How Sal defines ambition: Free world class education for anyone, anywhere  Listen now to hear how Khan Academy has grown to become one of the most trusted teaching tools around the world.  This episode was produced by Jed Anderson, with music composed by Ramtin Arablouei. It was edited by Neva Grant.  Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jane Wurwand, co-founder of the global skincare brand Dermalogica, joins Guy on the Advice Line, where they answer questions from three early stage founders. Plus, Jane shares her philosophy on the importance of customer education for building a trusted brand.  First we meet Camille in Virginia, who’s wondering how to scale her vegan baby food company without compromising on quality. Then Molly in Maine, who’s trying to build a community of new parents for her baby-friendly workout classes. And Sarah in Connecticut, who’s considering whether to expand beyond her core performance underwear product.   Thank you to the founders of Chunky Vegan, Baby Booty and Paradis Sport for being part of the show. If you’d like to be featured on a future Advice Line episode, leave us a one minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298. And be sure to listen to Dermalogica’s founding story as told by Jane on the show in 2016.  This episode was produced by Katherine Sypher. It was edited by John Isabella. Our audio engineer was Neal Rauch. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Meridith Baer grew up on the grounds of San Quentin prison, acted in TV and movies, wrote scripts in Hollywood … and then, at 50, started over – and built one of the best known home-staging companies in real estate. Meridith’s life unfolds like a movie: As a teenager, she was forced to give up her baby for adoption. In her twenties, she was a writer for Penthouse. In her thirties and forties, she was a screenwriter in Hollywood, hobnobbing with Sally Field and dating Patrick Stewart. But in her late forties, Meridith hit a wall. Her writing career stalled, so she poured her energy into fixing up the house she was renting. When the owner sold that house almost immediately, she stumbled onto a strange new idea: why not stage homes for a living? From there, Meridith turned a few pieces of thrift-store furniture and potted plants into a full-blown business: trucks, warehouses, hundreds of employees, and high-end homes across Los Angeles, New York, Miami, and beyond. Along the way, she weathered the pressures of scaling a creative service into an operational machine—without ever raising outside capital. What you’ll learn: How to reshape a career at 50 (or any age) without a master plan How Meridith priced her work based on value created, not hours worked Why you don’t always need investors to grow a multi-million-dollar service business The psychology of home staging: designing spaces that make buyers fall in love in the first 10 seconds How Meridith thinks about legacy, stepping back, and seizing new opportunities Timestamps:  06:08 – Growing up as a warden’s daughter inside San Quentin 11:01 – Teen pregnancy, forced adoption, and reunion decades later 12:43 – From Pepsi commercials to Penthouse magazine 19:58 – Selling a major movie script, recoiling at the finished product 22:47 – How a breakup with Patrick Stewart totally reshaped Meridith’s life 27:41 – The accidental first staging job at age 50 35:17 – Early days of the business: vans, day laborers from Home Depot, and naming her price 47:18 – Unexpected struggles: tax trouble, a cancer diagnosis 51:07 – The business expands to New York and beyond 1:00:22 – Running a 320-person company at 78—and what comes next 1:05:56 – Small Business Spotlight This episode was produced by Alex Cheng, with music by Ramtin Arablouei. It was edited by Neva Grant, with research help from Noor Gill. Our engineers were Patrick Murray and Kwesi Lee. Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Bill Creelman, CEO and founder of Spindrift,  joins Guy on the Advice Line to answer questions from three early-stage entrepreneurs. Plus, Bill and Guy talk about the importance of solving one problem at a time.  First, we hear from Josh in West Hollywood, California - a pickle beer maker - who's wondering whether to drop his home-made brine to save money by using a manufactured flavor instead. Then Zac in Marshfield, Massachusetts, is trying to figure out how to get marketing help for his Hawaiian themed Flannel shirt company. And Jean Pierre in Portland is wondering about the best way to get his Kombucha business back on track.  Thank you to the founders of Donna’s Pickle Beer, Kona Brand and Soma Kombucha.  If you’d like to be featured on a future Advice Line episode, leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298. And be sure to listen to Spindrift’s Founding Story as told by Bill on the show in 2020. This episode was produced by Kerry Thompson with music by Ramtin Arablouei. It was edited by Andrea Bruce. Our audio engineer was Kwesi Lee. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if the idea that changes your life… starts with something as ordinary as being thirsty? In 2007, Travis Rosbach walked into a sporting goods store looking for a water bottle—and stumbled onto a problem no one had solved. Plastic, BPA-lined bottles dominated the market. Metal alternatives leaked, dented, or couldn’t keep drinks cold enough.  Travis’s solution? A double-walled, vacuum-insulated, stainless steel bottle. His expertise? Non-existent.   This is the improbable story of how Hydro Flask was built—from scavenging metal parts in China, to selling bottles at outdoor markets, to getting into Whole Foods by sheer timing and luck, to a last-minute investor who walked in on the day Travis planned to shut the company down. Hydro Flask would go on to become one of the most recognizable and popular bottles in the country.  This is the story behind it. What You'll Learn How paying attention to trends can lead to new business ideas How a novice learns the ropes by obsessively comparing existing products  How the lessons from past ventures can fuel future success  Why perseverance and timing can be just as important as know-how Timestamps:  05:46 - Building a fence, and a first business: “I had no clue.”  09:33 - A one-way trip to Hawaii : The surprising detour that leads Travis to his biggest invention 15:13 - How Travis gets inspired—then obsessed—after trying to buy a water bottle   22:08 - Searching for a manufacturer: a here-goes-nothing trip to China 31:58 - The first prototype: two colors, sharp edges 35:43 - Bootstrapping Hydro Flask: moving in with mom, storing bottles in grandpa’s garage   37:14 - Farmer’s markets, ice tests and the first buyers 52:27 - The crisis that almost kills the company 56:30 - An eleventh-hour visitor: “I might want to invest” 58:34 - Leaving the company he built: why Travis walked away 1:06:07 - Small Business Spotlight This episode was produced by Chris Maccini, with music by Ramtin Arablouei. Edited by Neva Grant, with research help from Claire Murashima. Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Squarespace founder Anthony Casalena joins Guy on the Advice Line, where they answer questions from three early-stage entrepreneurs. Plus, Anthony shares how Squarespace is leveraging AI to help people bolster their sites and digital presence more effectively. First we meet Bob in Connecticut, who’s wondering how to pump up awareness for his custom-made mattresses. Then Stacy in California asks how her new first aid products can stand out in a category dominated by legacy brands. And Mehek in New York strategizes about how to best launch a new digital companion she’s building: an app that supports people recovering from eating disorders. Thank you to the founders of Custom Sleep Technology, All Better Co., and Kahani for being a part of our show. If you’d like to be featured on a future Advice Line episode, leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298. And be sure to listen to Squarespace’s founding story as told by Anthony on the show in 2019. This episode was produced by Sam Paulson with music by Ramtin Arablouei. It was edited by Andrea Bruce. Our audio engineer was James Willetts. You can follow HIBT on X & Instagram and sign up for Guy’s free newsletter at guyraz.com or on Substack. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

At 19, Ben Francis was lifting weights during the day and delivering pizza at night. He didn’t have money. He didn’t have fashion experience. He didn’t even know how to sew. What he did have was a front-row seat… to a new online trend. Before Instagram and influencers became a strategy, a handful of YouTubers were redefining gym culture — building identity and community online.  With his gymwear brand Gymshark, Ben didn’t try to compete with Nike. He didn’t try to buy ads. He did something much more powerful: He built relationships. He sent free T-shirts to the Youtubers he admired. He learned what gym-goers actually wanted to wear: tapered tracksuits, and shirts that emphasized their muscles. Today, Gymshark is valued at more than a billion dollars, and Ben is the youngest billionaire in the UK. But his story is not just about business. It’s about identity, discipline, humility—and learning to grow as fast as you can learn.  What You’ll Learn:  How to build a brand by building community first  How to hire smart people without losing control of your company Avoiding imposter syndrome by creating your own apprenticeship program  How to get stronger by staying in your lane  Timestamps:  06:15 - The IT education that changed Ben’s life 17:48 - Gymshark’s first sale: a £2 profit that had him dancing in his bedroom 20:06 - Early apparel—Screen-printing T shirts, a single sewing machine  23:50 - How YouTube bodybuilders became their best marketers  40:48 - How Ben hired his own boss–and what he learned from him 47:44 - Expanding to the US: a bone-chilling trip to Ohio   50:35 - The bodybuilder’s aesthetic: big shoulders, narrow waist 53:58 - The painful breakup between Ben and his co-founder  1:04:49 - Why he earned the nickname “Hurricane Ben.”  1:12:30 - A legacy company: Resisting the urge to grow beyond the gym  1:19:19 - Small Business Spotlight  This episode was produced by J.C. Howard, with music by Ramtin Arablouei. Edited by Neva Grant, with research help from Alex Cheng.   Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chet Pipkin, former CEO and founder of the electronic goods company Belkin International, joins Guy on the Advice Line to answer questions from three early-stage entrepreneurs. Plus, Chet and Guy drill into why solving problems for consumers is the key to success. First, we hear from Daniel in Toronto, who’s wondering how to educate customers about his company’s plastic-free, dissolvable shampoo and conditioner tablets. Then Meredith in Long Island asks how to manage inventory for her booming backpack organizer business that keeps selling out to female athletes. And Ryan in San Diego asks for strategies to grow the B2B side of his therapeutic massage tool company. Thank you to the founders of EarthSuds, Sideline Bags and Rolflex for being a part of our show. If you’d like to be featured on a future Advice Line episode, leave us a one-minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298. And be sure to listen to Belkin International’s founding story as told by Chet on the show in 2019. This episode was produced by Katherine Sypher with music by Ramtin Arablouei. It was edited by Andrea Bruce. Our audio engineer was Cena Loffredo. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In his 20’s, working an office job he hated, Tom woke up in the middle of the night with a wild idea: why not take people on bike trips? No playbook. No investors. Just a sense that he could make a living doing what he loved. His first trip? Four guests riding through Death Valley, pitching their own tents. From there, Backroads scaled to hotels, while weathering a bike burglary, a van rollover in the desert, 9/11, the Great Recession, and a pandemic that brought tourism to a halt.  Today, Backroads runs 5,000+ trips a year in 60+ countries. This is a masterclass in savvy cash flow, scrupulous quality control, and dogged iteration. If you care about travel, brand, or building a services business at scale—listen to this. What you’ll learn: How a 5,000 mile solo bike trip laid the groundwork for Backroads  The first guided trip in Death Valley: four people, high winds, 50 miles/day  How to get your stolen bikes back: confront the thief yourself  The “collect early, pay late” flywheel that powered growth without investors How Backroads survived 9/11, 2008, and COVID—and what changed after each shock Avoiding the Instagram trap and delivering peak, uncrowded experiences TImestamps: 7:24 – Tom’s epiphany and the eight pages of notes that started Backroads 10:15 – From cubicle to road bike: the solo trip that shaped the company’s DNA 12:46 – Trip #1: Making mistakes in Death Valley—and learning fast 24:47 – Tom’s DIY recovery operation after a warehouse burglary 29:21 – Cash without capital: spend your deposits, pay hotels later  30:55 – The Nevada rollover: walking out of the ER…and running the next trips 40:06 – Recovering after 9/11 and the financial crisis—and rebuilding the company’s value prop 45:46 – Post-COVID surge, and avoiding the tyranny of the travel selfie  This episode was produced by Casey Herman with music by Ramtin Arablouei. It was edited by Neva Grant. Our audio engineers were Patrick Murray and Jimmy Keeley. Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.