We all know what it’s like to call a medical office and wait on hold, just to provide basic information that only takes a few minutes once someone picks up. Medical workers face this, too, spending hours on calls to share patient details or billing codes. Elad Ferber, co-founder and CEO of Synthpop, is deploying AI agents to take those calls, using synthetic human voices with AI behind them to reduce administrative tedium in healthcare. Hear a Synthpop agent handle a call and more from Elad on how the technology works, along with the ethics of deploying AI to talk to humans and handle sensitive information.
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